Refund frequently asked questions?
Refund takes 2 to 3 working days for orders placed after 22/08/21. And takes 7 to 14 working days for orders placed before 22/08/21. As long as you comply with our terms & conditions.
Make sure that you comply with section 6 of our terms & conditions below before you fill in the refund form.
Kindly comply first then request a refund after you comply. And let the accounts team via email know that you nolonger violates our terms and conditions. After that they will need 10 working days to check that you you nolonger violate our terms and conditions. This is only for those who were violating our terms and conditions. After this 10 days they will confirm refund.
Accepting or rejection of a refund request takes 3 to 5 working days if you comply with our terms & conditions that you agreed to when you ordered.
- You did not buy from us
- You have reviews / comments that violates section 6 of our terms & conditions that you agreed to when you ordered.
- You haven’t returned the goods yet.
- You do not comply with our terms and conditions that you agreed to when you ordered,
Section 6. Interactions with Staff and Royal palace Brand
- Clients will be held accountable for their conduct towards Royal palace staff and in the public domain with regard to allegations or malicious conduct directed towards Royal palace or its staff.
- Abusive behaviour, including (but not limited to) aggression, offensive language or conduct, including threats or any type of intimidation on a forum or directed at Royal palace or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and Royal palace reserves the right to suspend or terminate Services to a Client in such cases.
- Clients using public platforms including to spread libel, false allegations, unreasonably or maliciously diminish the reputation or public perception of the Royal palace brand and all its brands may have their Services suspended or terminated, depending the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.
- By engaging Royal palace or ordering from Royal palace you agree that you won’t engage in any negative commenting or reviews on any public platform that will negatively affect Royal palace brand and all its brands that may results in your orders and services being suspended or terminated without refund, depending on the severity and circumstances of the incident(s), and may also be regarded as a breach of this agreement. All payments, exchanges or refunds may be permanently stopped or paused until the negative comment/s or negative review/s withdrawn depending the severity and circumstances of the incident(s) at Royal palace’s discretion.
You are held responsible for all the comments and reviews written by you directly or indirectly. Or on your behalf. At Royal palace’s discretion.
It takes 10 days for your refund to be processed after removing violating reviews or comments.
Kindly ignore a server error as long as you see a notification that says your request has been submitted successfully