Due to high demand free delivery is now available in Gauteng only

Terms & Conditions

This contract incorporates these terms and conditions, which shall prevail over any other terms and conditions. Royal Palace Furniture Store reserves the right to change and amend these terms and conditions. You are responsible for reading the terms and conditions thoroughly.

Price and Payment Terms

Royal Palace is committed to respecting the privacy of your personal information. Royal Palace may occasionally amend and publish a policy or policies relating to privacy on this website which will further specify the terms and conditions applicable to their use of any of your personal information that they may collect from the website.

Delivery

The Customer is responsible for the costs related to the delivery of the Product/s. Royal Palace will provide the Customer with a delivery quotation immediately on receipt of the quotation from the transportation company. Royal Palace endeavors to organize country-wide delivery, delivery to all locations cannot be guaranteed.

There are no delivery charges required. The Customer acknowledges that a delivery date given in advance is an estimation of delivery date and while Royal Palace will endeavor to ensure that delivery is completed as soon as is reasonably possible after the estimated delivery date, it shall not be liable for delays resulting from any cause beyond its control.

Risk in and to the Product/s pass to the Customer upon delivery.

Upon receipt of the Product/s, the Customer will inspect the Product/s and must inform Royal Palace of any errors by way of written notice within 7 (seven) days of receipt of the Product/s by the Customer.

Return Policy

All furniture displayed and sold by Royal Palace is subject to strict quality control standards. Should a customer not be satisfied with any product received within 7 days from the date of receipt, Royal Palace will endeavor to repair or replace the item in question. If within a reasonable period Royal Palace is unable to repair or replace the item a full refund of all money paid will be made.

Clients may not return items on the basis that new or latest item prices are lower than when they were previously purchased. Royal Palace reserve the right to at any time sell items for lower prices than they were sold for previously.

Copyright Note

Royal Palace grants you a limited license and personal permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site and for your personal use only and not to download (other than page caching) any portion of the site. This license does not include any resale or commercial use of this site or its contents, any collection and use of any product listings, descriptions, or prices/calculations or any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots, or similar data gathering and extraction tools.

Any other use of information on the site, including reproduction for purposes other than those noted, modification, distribution, or reproduction, without the prior written consent of Royal Palace and the lawful trademark or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Royal Palace or such trademark or copyright owner.
Royal Palace’s trademarks and trade dress may not be used in connection with any product or service that does not belong to Royal Palace, in any manner that is likely to confuse customers, or in any manner that disparages or discredits Royal Palace. All other trademarks not owned by Royal Palace or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Royal Palace or its affiliates.

Return Policy

All furniture displayed and sold by Royal Palace is subject to strict quality control standards. Should a customer not be satisfied with any product received within 7 days from the date of receipt, Royal Palace will endeavor to repair or replace the item in question. If within a reasonable period Royal Palace is unable to repair or replace the item a full refund of all monies paid will be made. Clients may not return items on the basis that new or latest item prices are lower than when they were previously purchased. Royal Palace reserve the right to at any time sell items for lower prices than they were sold for previously.

Sales Order Terms and Conditions

To ensure smooth and timely delivery of Royal Palace goods, please make sure that you clear the room(s) in advance where your new goods are to be located before the delivery service arriving. The Customer must remove all breakable items in the path of the delivery. Royal Palace delivery crew are not permitted to re-arrange Customers’ furniture. Royal Palace delivery crew team will place the goods delivered in the place of the Customer’s choice. The delivery crew is not permitted to uplift or take away with them any unwanted items of furniture or items not designated for removal previously with the sales team.

It is in the customers’ interests that all loose items of value be removed from the delivery site and that in addition pets be secured in a safe location away from the crew and delivery site. Royal Palace cannot be held responsible for any items claimed to be missing following a delivery. Breakables such as glasses, vases, wall mountings, etc must be secured or removed from the delivery site.

Delivery policy for flats and small apartments: The maximum sofa length that can be fitted into an elevator cannot exceed 2.1m If the flat or apartment does not have a suitable lift for the furniture, then the Royal Palace delivery team will only be allowed to carry the items up to 1st floor in height, providing the passages are wide enough to accommodate the items without any damages to the goods. Royal Palace delivery teams are not equipped to hoist goods over balconies.

Should items be required to be hoisted a dedicated team would be required and subject to an additional charge. Royal Palace shall not be responsible for any damage whatsoever whether direct or consequential arising out of the use of the goods or in respect of any late or short delivery.
Royal Palace furnishes with its goods, its standard guarantees only, and no other guarantees, warranties, or representations of whatsoever nature will be made to the Customer by Royal Palace in respect of such goods.

Outdoor / All-weather Rattan

Royal Palace warrants that under normal use and proper care, their furniture is free from defects of cracking, peeling, and breaking for one year from the date of delivery. Their outdoor products are manufactured from High-Density Polyethylene (HDPE) and unlike PVC which is toxic Polyethylene is an eco-friendly material that can be recycled.

The warranty above does not cover failure or damage caused by improper applications, unreasonable use, or abusive use which is beyond their control; or cost associated with the replacement of the fabric, including labor and installation.
Royal Palace also warrants that under normal use and proper handling, the product has no significant color fading within one year of outdoor use from the date of delivery.

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